{"id":232,"date":"2026-09-14T13:12:01","date_gmt":"2026-09-14T13:12:01","guid":{"rendered":"http:\/\/1688guides.com\/after-sales-checklist\/"},"modified":"2026-09-20T03:11:24","modified_gmt":"2026-09-20T03:11:24","slug":"lista-de-verificacao-pos-venda","status":"publish","type":"page","link":"https:\/\/1688guides.com\/pt\/guides\/after-sales-checklist\/","title":{"rendered":"Ap\u00f3s a entrega: uma lista de verifica\u00e7\u00e3o para acompanhamento p\u00f3s-venda"},"content":{"rendered":"

Check the delivery against the agreement<\/h2>\n

Check quantity, specifications, accessories, packaging and condition against the order and acceptance criteria. Keep the order reference, tracking details, receiving record and relevant photos. Record transport damage, shortages and product defects separately to identify the parties to contact.<\/p>\n

Describe the issue so it can be handled<\/h2>\n

Specify the affected variant, quantity, observed problem, evidence and requested outcome. Follow the agreed process and current platform procedure promptly, checking any reporting window and required documents. Do not assume all orders have identical return terms.<\/p>\n

Agree a remedy before returning goods<\/h2>\n

Confirm quantities, responsibility for costs, shipping arrangements and timing in writing. For international returns, check feasibility and costs first. Refunds, discounts, replacement parts or adjustments to a later order depend on the solution both parties actually accept.<\/p>\n

Close the record and update your checks<\/h2>\n

Record whether the issue was resolved, what was received or refunded, how long it took and any open actions. Update your procurement checklist so the same issue is addressed during the next quotation or inspection.<\/p>\n

<\/p>\n

A reusable after-sales message<\/h2>\n
\n

Hello, order [reference] arrived on [date]. The affected product is [variant], with [quantity] affected. The issue is [description]. Relevant photos, videos and inspection records are ready. We would like to discuss [parts, replacement, repair or refund]. Please confirm the contact person, required evidence, cost arrangements and expected handling time. The final remedy remains subject to our agreement.<\/p>\n<\/blockquote>\n

\n

Need help framing an after-sales or partnership question?<\/h2>\n

Prepare the order reference, product and quantity, receiving date, issue history and desired outcome. Start with a description in the form; do not submit passwords, payment receipts or unrelated personal details.<\/p>\n

Submit an after-sales or partnership enquiry \u2192<\/a><\/p>\n<\/section>\n

<\/p>\n

Next step for this order<\/h2>\n

Resolve a return from a China warehouse<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Re\u00fana as verifica\u00e7\u00f5es de recebimento, as evid\u00eancias, as solu\u00e7\u00f5es acordadas e o encerramento em um \u00fanico registro claro.<\/p>","protected":false},"author":0,"featured_media":0,"parent":7,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-232","page","type-page","status-publish","hentry"],"yoast_head":"\nAfter delivery: an after-sales follow-up checklist - 1688 Overseas Guide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/1688guides.com\/pt\/guias\/lista-de-verificacao-pos-venda\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After delivery: an after-sales follow-up checklist - 1688 Overseas Guide\" \/>\n<meta property=\"og:description\" content=\"Connect receiving checks, evidence, agreed remedies and closure in one clear record.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/1688guides.com\/pt\/guias\/lista-de-verificacao-pos-venda\/\" \/>\n<meta property=\"og:site_name\" content=\"1688 Overseas Guide\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-20T03:11:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/1688guides.com\\\/guides\\\/after-sales-checklist\\\/\",\"url\":\"https:\\\/\\\/1688guides.com\\\/guides\\\/after-sales-checklist\\\/\",\"name\":\"After delivery: an after-sales follow-up checklist - 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