Terms of Use
Terms for reading our sourcing guides, using templates and submitting purchasing or after-sales enquiries.
Updated:
Scope and responsible operator
This website is operated by JETON EXPRESS SERVICE (HONGKONG) LTD., Kowloon, Hong Kong. These terms cover the public website, guides, templates and enquiries. They do not replace a separately agreed purchasing, inspection, carriage, insurance or other service contract.
Information and independent status
1688 Overseas Guide is an independent information website and is not affiliated with or endorsed by 1688 or Alibaba. Third-party names identify their owners. Guides, templates and translated pages support preparation; they are not a binding quotation, supplier certification, customs decision or guarantee of product quality. Confirm current rules and eligibility for your product, account and destination.
Enquiries and service agreements
Submitting a form saves an enquiry for review. It does not place an order, reserve capacity, accept goods for transport or guarantee a response time. Scope, price, currency, payment arrangements, responsibilities, delivery estimates, inspection criteria and cancellation or refund conditions must be separately confirmed before an actual service begins. This website has no shopping checkout or payment-card collection.
After-sales support and ongoing cooperation
“The transaction ends. Our service never does.” expresses our commitment to continuing communication and follow-up. The scope, eligibility, charges and handling of a particular repair, replacement, refund, claim or later purchase follow the applicable agreement and mandatory rights. The statement does not itself create an unlimited product warranty or a guarantee of a particular third party’s performance.
Responsible use
Provide accurate information you are authorised to share. Do not impersonate others, submit unlawful material, interfere with the website, introduce malicious code or access restricted systems. Do not include unnecessary personal information or confidential material you have no authority to disclose.
Content and external websites
You may read the guides and adapt the provided templates for your own enquiries. This does not transfer rights in the brand, website code, images or third-party materials or permit a false implication of affiliation. Separate licences still apply. External websites and communication services have their own terms and privacy practices.
Accuracy, availability and legal rights
Information and website access may change or become unavailable. Check matters affecting a purchase with the relevant provider or qualified adviser and keep your own important records. Nothing here excludes rights, remedies or responsibilities that cannot lawfully be excluded. A service’s governing law and dispute process should be identified in its own agreement; these website terms do not impose a separate mandatory arbitration procedure.
Questions and changes
Contact the operator with the relevant page and a description of your concern. Use a private channel for order details. Updates apply to future website use and do not by themselves amend an existing service contract.
Website operator and contact
JETON EXPRESS SERVICE (HONGKONG) LTD.
Kowloon, Hong Kong
For privacy requests or questions about this website, contact [email protected] and identify 1688 Overseas Guide. Provide enough information to locate your enquiry; do not send passwords, payment-card details or unnecessary identity documents.